Returns Policy

In accordance with the UK Consumer Contracts Regulations 2013 (Distance Selling), you have the right to cancel your order and return the products within a period of 14 calendar days, commencing from the day after you take physical possession of the goods. We offer an extended voluntary return window of 30 days for added convenience, provided the item is not a sale item (see Exemptions below).

Eligibility for Return:

• Items must be unused, unopened, and in the same condition that you received them.
• Products must be in their original packaging, and the seals must remain intact.
• A valid receipt or proof of purchase is required to complete your return.

Due to the nature of our products and for reasons of hygiene and safety, certain items are strictly exempt from return once the sealed packaging has been compromised (opened, broken, or tampered with).

• Any product that has been used, even minimally, where that use reduces the value of the item (e.g., opened e-liquids, opened devices).
• Items excluded from the statutory right to cancel, such as bespoke/personalised items.
• Items purchased during a sale or promotion are excluded from our voluntary 30-day return policy (although they are still covered by the Consumer Rights Act 2015 for faults).

To initiate a return under your right to cancel, you must notify us clearly of your decision. We highly recommend contacting us before dispatching the goods so we can provide you with a return authorisation number and the correct return address.

Return Shipping and Responsibility:

• You are responsible for paying for your own return shipping costs. Please do not send your purchase back to the manufacturer.
• We highly recommend using a trackable shipping service or purchasing shipping insurance for higher-value items. We cannot guarantee receipt of any returned item.
• If the goods are damaged during return transit due to insufficient packaging, the responsibility for the loss of value will fall upon the customer. Ensure all original packaging is intact.

If you believe the goods you received are faulty, damaged, or not as described, these are handled separately under the Consumer Rights Act 2015.

Please contact us immediately with details of the issue. Depending on the timeframe and nature of the fault, your rights include a short-term right to reject, a right to repair or replacement, or a price reduction/final right to reject. We will provide specific instructions for returning faulty items and will cover reasonable return shipping costs for approved, defective items.

This policy is governed by the laws of the United Kingdom.
Policy Last Updated: [2025-11-03]