Refunds

Once your returned item is received and meticulously inspected by our team, we will send you an email notification of approval or rejection of your refund. If approved, your refund will be processed promptly.

• We are legally obliged to process refunds within 14 days of receiving the returned goods.
• Our internal process aims to complete all refunds within 21 calendar days of receipt, although we typically process them much faster.
• A credit will automatically be applied to your credit card or original method of payment. Please note that the time taken for funds to appear in your account is dependent on your bank or payment provider.

The final refund amount is determined after inspection and may be subject to deductions as follows:

• Shipping costs (if any were paid) from the original order are non-refundable. However, the nominal £1.00 packing charge is refundable.
• If the goods are found to have been used or damaged beyond reasonable inspection, or if the original seal is broken, we reserve the right to apply a deduction for the diminished value of the goods, up to the full purchase price.
• Items purchased during a sale or promotion are still covered by the **Consumer Rights Act 2015** (e.g., in case of fault or damage). However, these items are **excluded** from our **voluntary 30-day return policy**.

By placing an order, the customer solemnly declares that they are over the age of 18 years. This policy serves as a strong barrier against fraudulent purchases by minors. If we discover a purchase was made by a person under 18 years of age, or if false information was used to circumvent our age checks, the sale will be considered legally void (ab initio).

In such cases, we reserve the right to refuse to process any refund (partial or full) for the goods, as the contract of sale was fraudulent and void from the outset, in order to discourage unlawful purchases of age-restricted products.

If you have not received your refund after the stated period, we advise you to first check your bank account, then contact your credit card company or bank, as there is often a processing delay on their end before the refund is officially posted.

This policy is governed by the laws of the United Kingdom.
Policy Last Updated: [2025-11-03]